Shipping to the contiguous United States is completely FREE for all online rugs. Orders are shipped via UPS ground service and typically take 2 to 5 business days to be processed before they leave the warehouse. Once your item has shipped it can take anywhere from 2 to 7 business days for UPS to complete the delivery. Tracking numbers are sent via email after your item has shipped so you can track your order and delivery times.
IMPORTANT: Please do not refuse a rug delivery. Our return policy requires you to accept the rug delivery and follow our return guidelines listed below. If an order ships to you and delivery is refused, fees may be subtracted from your refund total for charges incurred.
- Braided and other custom rugs may take 2 to 3 weeks for delivery.
- If you are unable to receive your rug when it is delivered, UPS may leave it at the residence or leave a note.
- Oversized rugs that cannot be shipped with UPS standard ground shipping will be shipped by LTL trucking. These orders may take up to 2 weeks from shipment date to be delivered. LTL will contact you directly in order to schedule your delivery. Your rug will be delivered to your curb and it will be your responsibility to bring the rug into your home.
- Please inspect oversized rugs upon receipt for any damages and do not sign for any damaged rug. By signing for an oversized rug delivery, you are acknowledging that the rug arrived in satisfactory condition and damage claims cannot be filed.