Please note that it takes up to 48 hours after returns and cancellations are processed until funds are credited to your account.

 

 

To request a Return Authorization Number and the appropriate return address, simply:

Once you receive your Return Authorization Number, you are required to send your item to the specified return address within 7 days. Please wrap your rug in its original (or comparable) packaging and attach your Return Authorization Number so it will be visible to our returns processors. Then, simply use a carrier of your choice to ship the item to the address we provide. You will be required to pay return shipping fees unless you are returning a defective product. Please note additionally that we are not responsible for losses or damages that occur during your return. Consequently, we strongly recommend that you track your shipment and insure your rug with your chosen carrier to protect against loss or damage that may occur during return shipment.

 

Policy Restrictions 

• All items must be returned in new condition. If the item is damaged, it may be refused.
• If your order included a free rug pad, you'll be required to return the unopened pad with your rug.
• Rug pads that have already been opened may not be returned. If you choose to return a rug and have already opened your pad, we will subtract the cost of the pad from your refund.
• Products sold in the Floors USA Clearance Section are not eligible for the no-risk home trial. Additionally, special orders and custom made rugs are not eligible for the no-risk home trial.
• Items returned without a Return Authorization Number may be refused or may be subject to a 25% restocking fee.
• Returns may be refused after the 30-day trial period has expired.