Floors USA offers a 30-Day no-risk home trial for online rugs. If you are not completely satisfied with your purchase, you can return it within 30 days – no questions asked.
- Send an e-mail to email@example.com indicating your intent to return
- Include your order number
- If there was a problem with your rug, please let us know about it
Step 2. Send it to the Specified Address
- All items must be returned in new condition. If the item is damaged, it may be refused.
- If your order included a free rug pad, you'll be required to return the unopened pad with your rug.
- Rug pads that have already been opened may not be returned. If you choose to return a rug and have already opened your pad, we will subtract the cost of the pad from your refund.
- Products sold in the Floors USA Clearance Section are not eligible for the no-risk home trial. Additionally, special orders and custom made rugs are not eligible for the no-risk home trial.
- Items returned without a Return Authorization Number may be refused or may be subject to a 25% restocking fee.
- Returns may be refused after the 30-day trial period has expired.