Last updated on June 12, 2012
By using the site you consent to the collection, use and disclosure of your personal information in accordance with this policy.
Consent to Collection of Your Personal Information
What Information Do We Collect?
You may browse the site without telling us who you are or revealing any information about yourself. Once you register on the site you are no longer anonymous to us. When you place an order, we ask you to provide personal information such as your name, mailing address, billing address, telephone number, email address, credit card number and its expiration date. If you are ordering for the first time, we also enable you to choose a user name and password so we can create your account if you choose to do so. Finally, we also maintain a history of the products you have ordered. All of the information gained through this process may be used by Floors USA, as well as providers of related services, in order to process your transaction.
We may also collect information about your visit, including the pages you view, the links you click, and other actions taken in connection with the Floors USA site or services. We also collect information that your browser sends to every website you visit, such as your IP address, browser type and language, access times, and referring Web site addresses.
When you receive newsletters or promotional emails from Floors USA, we may use web beacons, customized links or similar technologies to determine whether the email has been opened and which links you click on in order to provide more focused email communications or other information.
How Do We Use Your Personal Information?
We collect your personal information to carry out the transactions you have requested. Our goal is to provide you with a secure and efficient experience on our site. We may also use your information to provide you with more effective customer service, customize, measure, and improve our product, services, and technologies. We may also use your personal information to communicate with you. We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. We may also occasionally send product surveys or promotional mailings to inform you of other products or services available from Floors USA.
Will We Share Your Personal Information?
Floors USA will not disclose your personal information to third parties without your consent. We will not sell, trade, or rent your personal information to outside parties. Floors USA may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with the law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property, or safety of Floors USA, our users or others.
We may occasionally hire other companies to provide limited services on our behalf, such as handling the processing of delivery of mailings, providing customer support, displaying advertisements, hosting websites, processing transactions, or performing statistical analysis of our services. Those companies will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.
Policy of Children’s use of the site
Floors USA is intended for users age 13 or older. We will not knowingly collect or use any personal information from children we know to be under the age of 13. Any information that we know is from a child under the age of 13 will be deleted. Those between the age of 13 and 17 may only use Floors USA with permission and supervision of a parent or legal guardian. Your parent or guardian may request that we delete any personal information in our database and/or opt out from receiving any communication from us.
Do We Use Web Beacons?
Floors USA may use web beacons in promotional emails messages or newsletters in order to determine whether messages have been opened or acted upon. Floors USA may also employ web beacons from third parties in order to help us compile aggregated statistics and determine the effectiveness of our promotional campaigns. We prohibit Web beacons on our site from being used by third parties to collect or access your personal information.
How Can You Contact Us For Additional Information?