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Frequently Asked Questions

Where are you located?

555 South Henderson Road
King of Prussia, PA 19406
 
 

What are your store hours?

Monday:9 am - 8 pm
Tuesday:9 am - 8 pm
Wednesday:9 am - 8 pm
Thursday:9 am - 8 pm
Friday:9 am - 8 pm
Saturday:9 am - 6 pm
Sunday:11 am - 5 pm
  
*Please give 48 hours notice for all pick ups.  
 

Can I purchase flooring online?

Currently, only area rugs are available for online purchase. 
 

When will I receive my rug?

Standard size rug orders are shipped via UPS ground service and typically take 2 to 5 business days to be processed before they leave the warehouse. Once your item has shipped it can take anywhere from 2 to 7 business days for UPS to complete the delivery. Oversized items are shipped special delivery and you can call customer service for a time estimate: 1-888-968-77
 

When will my account be charged?

We charge your credit card at the point of purchase. 

How long does it take to have my flooring installed?

Because Floors USA stocks millions of square feet of hardwood, carpet, area rugs, tile, stone and more, your new floor can be installed in less time than most of our competitors. Once you have made a selection, our professionally trained measuring service will measure the areas you want completed and one of our expert flooring consultants will provide you with an exact cost for your flooring project.  If the material you chose is in stock, typically your new floor will be installed within days of your measurement.  If you chose something that needs to be special-ordered, generally the lead time will be a couple of weeks.
 

How does Floors USA’s Price Match Guarantee work?

If you find a lower price on any in stock floor or area rug we will match the price and credit you 150% of the difference.  
The fine print  (notice how you can actually read ours): 
Applies to in stock material only and must be on the identical item. Does not apply to internet pricing. Applies to local competitors only and customer must present a current print ad from a legitimate media source and/or a written quote from a local competitor. Excludes labor, excludes previous sales. credit will be applied to order and if credit exceeds the balance on order then credit will be issued in the form of a store credit. We reserve the right to terminate price match guarantee at any time for any reason and/or refuse to match a price for any reason.

 

 Free Rug Shipping


 
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