If you are not completely satisfied with your online purchase, simply return it or replace it within 30 days – no questions asked.
We've been around since 1976, and we've learned a lot about how to make sure our customers are completely satisfied with products and services purchased at Floors USA. If for any reason you are not satisfied with a purchase, please let us know by:
Calling 1-888-YOUR-RUG (968-7784)
Emailing returns@floorsusa.com
Our customer service team will make sure to assist you in accordance with the Return Policy and Terms of Use available on this site.
Please note that items purchased in the FloorsUSA.com Clearance Section are not eligible for the 30-day return policy.
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Shipping to the contiguous Unites States is completely FREE for all online rugs!
Orders are shipped via UPS ground service and typically take 2 to 5 days to be processed before they leave the warehouse. Once your item has shipped it can take anywhere from 2 to 7 business days for UPS to complete the delivery. Tracking numbers are sent via email after a purchase so you can track your order and delivery times.
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Shipping to the contiguous United States is completely FREE for all online rugs unless otherwise specified in your shopping cart. Orders are shipped via UPS ground service and typically take 2 to 5 business days to be processed before they leave the warehouse. Once your item has shipped it can take anywhere from 2 to 7 business days for UPS to complete the delivery. Tracking numbers are sent via email after your item has shipped so you can track your order and delivery times.
Please Note:
We cannot currently ship to Alaska, Hawaii, Canada or the Caribbean Islands.
Braided and other custom rugs may take 2 to 3 weeks for delivery.
If you are unable to receive your rug when it is delivered, UPS may leave it at the residence or leave a note.
Oversized rugs that cannot be shipped with UPS standard ground shipping will be shipped by LTL trucking. These orders may take up to 2 weeks from shipment date to be delivered. LTL will contact you directly in order to schedule your delivery. Your rug will be delivered to your curb and it will be your responsibility to bring the rug into your home.
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After 37 years in the flooring business, we know how to satisfy our customers!
Finding you the best deals around
Our long and reliable history gives us better buying power, allowing us to pass the savings on to you. From special pricing on top-brand area rugs, to seasonal flooring sales and clearance items, we're always on the lookout to find you the best deals around.
Helping you find the perfect fit
We offer over 75,000 area rugs online and over 3 million square feet of in-stock flooring at our Pennsylvania superstore alonside expert advice and sophisticated tools to help you find exactly what you're looking for.
Keeping you happy!
We've been around long enough to know that building long-term relationships with customers is simply good business. Our dedication to service is backed up by policies that put your interests first, not only because we know that a happy customers is our best advertisement, but also because it's the right thing to do.
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Under every great rug, there's great rug pad. At least there should be! That's why, if you spend $299 or more on any regularly priced rug purchased on FloorsUSA.com, we'll send you the matching rug pad for free!
Here's five great reasons why you should use a pad:
1. Safety: A rug pad is great way to make sure that your rug doesn't slip, and that you won't slip with it!
2. Rug longevity: A rug pad cushions the fibers on the underside of your rug, keeping them firm and resiliant for years.
3. Floor protection: The pad provides a barrier between your rug and your floor, reducing wear and tear caused by friction, dye transfer and more.
4. Added comfort: A rug pad provides added cushioning for those aching feet.
5. Easy cleaning: If you've ever tried vacuuming a rug sans rug pad, this one needs no explanation. If you haven't, take our word for it!
A couple more details:
This promotion excludes sale and clearance rugs.
Your rug pad will be sent separtely from your rug. Though we will jointly process the entire order immediately upon receipt, your pad and rug may arrive on different days.
Rug pads that have already been opened may not be returned. If you choose to return a rug and have already opened your pad, we will subtract the cost of the pad from your refund.
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